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    Feedback & Suggestions

    Dear Customers!

    Please take into account that you may get consultation and replies to questions you are interested in  from management of our bank.

    Every first Thursday of the month at Almaty branch at the address: Almaty, Abay Ave., 42.

    You will be received personally by Managing Director of “Tengri Bank” JSC Dmitriy Yakovlev.

    Visiting hours — 16:00 – 18:00


    If You have problems while being serving in one of our bank’s branches, you may file a complaint to bank divisions.

    We will be grateful if You find a moment to inform us about gaps in our work as we believe that the clients comments on the bank service quality is an invaluable contribution to our business development.

    You can share you proposals, ideas, advices on how to improve and optimize bank products and procedures.

    Each Your proposal will be considered by the bank’s specialists.